Home > Help Center > What is Andersen Connect?

Andersen® Connect

Learn About Andersen's New Smart Home Products

What is Andersen Connect?

Andersen connect will increase the security and energy efficiency of today's modern homes. It allows you to connect your Andersen windows and patio doors to your favorite smart home service. With Connect you can view which windows and doors are unlocked, locked, open and closed giving a better grasp of energy efficiency and security vulnerabilities across your entire home.


Connect Your Home

Complete your smart home system by including your Andersen windows and patio doors. Andersen Connect allows integration with today's preferred smart home systems.

Maintain Andersen's Beauty

Andersen Verilock® sensors come in variety of colors allowing you to match you existing style perfectly.

Increase Energy Efficiency

A closed but unlocked window will lose air at a rate of up to 3X to a window that is closed and locked. Our sensors tell you which windows and patio door are unlocked.

Retain Your Warranty

Most other sensors require you to drill or modify your window or door. Ours simply fit on to the existing unit and have their own limited lifetime warranty.

What are Verilock Security Sensors?


The Smartest Window and Door Sensors, Period.


The Verilock® sensors are a patented, industry leading technology. These sensors indicate whether the window or door is open and they even tell you if they are locked or unlocked.

  • Wireless sensors that increase security and energy efficiency
  • Available with today's preferred smart home systems
  • Wide array of color options to match your homes feel and style
  • Award winning innovation you always expect from Andersen®

Verilock® Color Availability

Stone
White
Black
Gold Dust
Taupe Gray

What are Wireless Open/Closed Sensors?


Peace of mind in a reliable design


These sensors allow you to remotely monitor if your Andersen windows and patio doors are open or closed. They are simple, effective and affordable.

  • Compact design to minimize the effect of the look of your windows
  • Available with today's preferred smart home systems
  • Simple installation for nearly anybody.
  • Wide array of color options to match your homes feel and style

Open/Closed Color Availability

Sandtone
Andersen White
Dark Brown
Canvas
Silver Line White

Do I Need Home Monitoring Software?

Yes you do need a home monitoring software. Home Monitoring software unlocks potential in your home you didn't know was there. You can control everything from your lighting, thermostats and even your irrigation systems along with much more. Andersen has partnered with industry leading providers that offer seamless and easy to setup solutions that will work for every home and your lifestyle. Consider your monitoring software "the brain" of the home. This software is the language that allows all of your devices talk to each other. Check out the two different monitoring options below.

Option 1: Self Monitoring

Allows you to easily monitor your Smart Home from a mobile device. No need for additional subscriptions or added cost.

  1. The sensor on your window or patio door sends a real time signal out.
  2. The signal is received by the Andersen translator and converted to Z-Wave® Language
  3. The converted signal is sent to the Z-Wave® Bridge
  4. The Z-Wave® bridge then sends the signal to your home's router
  5. Your homes router sends the signal to the cloud
  6. Now your data is accessible from your smartphone or tablet
Building a smart home is easier than ever before. Start with connected products from your favorite brands and control them all from a single app.

Learn More

Nexia is a smart home automation system that integrates all of your smart devices into a single all-in-one app.

Learn More

Option 2: Professional Monitoring

Andersen has partnered with industry leaders in providing security and professional monitoring services.

  1. The sensor on your window or patio door sends a real time signal out
  2. The signal is received by the control panel
  3. Your control panel sends the signal to the cloud
  4. Now your data is accessible from your control panel and/or monitoring application
With ADT Pulse®, you can arm and disarm your security system, control lights and temperature or watch security video—from anywhere.

Learn More

Discover how a security and home automation system from Honeywell is the best way to protect your home and family.

Learn More

"Z-wave" is a registered trademark of Sigma Designs and its subsidiaries in the United States and other countries. “Nexia” is a registered trademark of Ingersoll-Rand Nexia Intelligence LLC. All trademarks where denoted are marks of their respective owners.

Shop Andersen® Connect Products

Andersen offers two different types of sensors, the Verilock® and the Open/Closed Sensor. Review the different options below, if you need help please contact us at help@windowparts.com or give us a call at 1-800-368-9556.

Andersen Verilock Security Sensors

400 Series Double Hung Verilock®

Available in 4 Finishes: Black, Gold Dust, Stone and White Shop Now

400 Series and A-Series Hinged Patio Door Verilock®

Available in 4 Finishes: Black, Taupe Gray, Stone and White Shop Now

400 Series and A-Series Gliding Patio Door Verilock®

Available in 4 Finishes: Black, Taupe Gray, Stone and White Shop Now

400 Series and A-Series Casement/Awning Verilock®

Available in 5 Finishes: Black, Gold Dust, Taupe Gray, Stone and White Shop Now

Andersen Open/Closed Sensors

White Open/Closed Sensor

Shop Now

Sandtone Open/Closed Sensor

Shop Now

Dark Bronze Open/Closed Sensor

Shop Now

Canvas Open/Closed Sensor

Shop Now

FAQ's and Installation Resources

Frequently Asked Questions


Below are the most frequently asked questions related to the new Andersen Connect window and door monitoring products. If you have any other questions feel free to contact us at 1-800-368-9556 or help@windowparts.com


How do VeriLock Security Sensors differ from Wireless Open/Closed Sensors?

VeriLock® Security Sensors detect 4 states: Open, Closed, Locked, Unlocked. The Wireless Open/Closed Sensors detects 2 states: Open, Closed

What professional security and/or self-monitoring systems does Andersen endorse for use with VeriLock® sensors and Wireless Open/Closed Sensors?

VeriLock sensors and the Wireless Open/Closed Sensors are designed to work when properly configured and maintained with several industry professional security and/or self-monitoring systems for residential and light commercial buildings that utilize the Honeywell 5800 Series Wireless control panels.

How does a potential buyer learn more about the security or self-monitoring systems options that are compatible with VeriLock sensors?

Go to www.anderenwindows.com/connect for a current list of supported service providers.

What are the Security Panel Requirements?

Each VeriLock sensor utilizes two loops and therefore two wireless zones.

  • Loop 1 is used to provide open/close notification
  • Loop 2 is used to provide lock/unlock notification

I have Andersen Windows, but I do not have security system and I would like to add the Verilock system to windows what do I need?

See below two questions on self-monitoring and professional monitoring requirements.

What are the Required Items for Self-Monitoring?

There are a few different items needed for the setup:

  • You must have a high speed internet connection (Wired or WIFI)
  • The desired amount of sensors for your home (Verilock or Open/Closed Sensors)
  • 1 Andersen Translator
  • 1 Wink or Nexia Hub

What's in the Self-Monitoring kit?

For self-monitoring, the customer needs to order one Self-Monitoring kit per house. Self-Monitoring kit includes 1 Nexia Bridge and 1 Translator. The Wink hub is available for purchase in retail stores.

What are the Required Items for Professional Monitoring?

There are a few different items needed for the setup:

  • You must have a high speed internet connection (Wired or WIFI)
  • The desired amount of sensors for your home (Verilock or Open/Closed Sensors)
  • For Professional Monitoring the customer needs to contact their professional security provider and they will supply the required components (wall panel, etc)

Can a customer have both Professional Monitoring and Self-Monitoring?

Homeowners can connect VeriLock Security Sensors and the Wireless Open/Closed Sensors into their home with professional monitoring, self-monitoring or both.

Is it possible to check if windows and doors with VeriLock sensors are open or unlocked remotely?

VeriLock sensors and Wireless Open/ Closed sensors can be checked remotely via a smart tablet or phone App of the system providers. The security or self-monitoring system provider can provide more detailed information on the services they provide.

Will other wireless devices in my home interfere with VeriLock® sensors or the Wireless Open/Closed Sensors?

These sensors should not interfere with most common household electronics, including cell phones, WIFI routers, microwave ovens and baby monitors because they operate at a different frequency.

Since VeriLock sensors and the Open/Closed Sensors are wireless, what is their range?

Sensor range depends on the types of building materials used and their location relative to the sensors and the wireless receiver. In a free air environment with no obstacles, these sensors have been observed to have a range of over 500 feet. The installer of the professional security or self-monitoring system should design the security system to accommodate the particular size and materials used in each dwelling. System dealers can install wireless translators or repeater(s) to provide adequate wireless signal reception in larger homes.

How long will the batteries in VeriLock Security Sensors and the Wireless Open/Closed Sensors last?

Most 3.0 volt lithium batteries will provide years of operation. Actual battery life is dependent upon the environment in which the sensor is used and the number of signals the sensor has had to send. Other factors such as humidity, temperature extremes or large fluctuations in temperatures may all lead to reduction of battery life. Batteries are not covered under the Limited Warranty for these sensors.

Are the batteries in VeriLock sensors and Wireless Open/Closed Sensors easy to change/replace?

The batteries in VeriLock sensors and Wireless Open/Closed Sensors can be easily replaced with minimum use of basic hand tools. The 3.0- Volt lithium coin cell batteries used in VeriLock sensors are readily available at most general, hardware or drug stores in a variety of brands.

How does the Self- Monitoring system work with VeriLock sensors and Wireless Open/Closed Sensors?

The system works by translating the radio frequency signals received form these devices to the Z-Wave radio frequency protocol via the Andersen VeriLock TranslatorTM. The translated VeriLock devices signal is then received by the Nexia Bridge or the Wink Hub. The Bridge or the Wink Hub communicates to the service providers cloud and from there to the user device being used to access the system information.

Should I locate the Nexia Bridge or Wink Hub near the Translator?

When installing these components, please plan to plug in the Andersen TranslatorTM or Wireless Open/Closed Sensors within 30' -50’ of the Nexia Bridge or Wink Hub for best operation. In situations in which it is not practical to locate the Translator within 30-50 feet of the Nexia Bridge or Wink Hub, it may be necessary to include an additional Z-Wave device, like the Andersen TranslatorTMand set-up it to the Nexia Bridge or Wink Hub. Position this additional Andersen TranslatorTM device between the original Translator and the Nexia Bridge or Wink Hub to act as a Z-Wave repeater. Each Z-Wave repeater, such as the Home Dimmer Module and Andersen Translator extends the range by up to 50 feet in all directions, bridging the gap between devices that are too far apart to communicate. Additional TranslatorsTM can be ordered from your local Andersen dealer.

If you determine communications is poor, what should you try?

Add another Andersen Translator.

What is the VeriLock Security Sensor Warranty and Wireless Open/ Closed Sensor Warranty

A 2 year warranty protection against defects in manufacturing, workmanship and materials from the date of purchase.

Do VeriLock Security Sensors NOT work on any older or any select units?

Verilock Sensors do NOT work on the following units:

  • 400 Series - Casement/Awning manufactured before 1999
  • 400 Series - Hinge inswing and outswing manufactured before 1999
  • Any Architectural and folding doors (AAP doors) - unless using the 400 or A-Series hardware (which is an exception)
  • Gliding doors: Narroline, Permashield or 400 Frenchwood manufactured before 2005

What if my customer has a local security company or has a high-end home automation company like Control4 or Crestron?

VeriLock sensors and the Wireless Open/Closed Sensors are designed to work when properly configured and maintained with several industry professional security and/or self-monitoring systems for residential and light commercial buildings that utilize the Honeywell 5800 Series Wireless control panels.

What if my power at home goes out? Will I need to do anything to get my system up and running again?

Should a power outage occur in your home, all of your products should reconnect automatically when your power and Internet connection is restored. Sometimes the system will reboot before your Wi-Fi network is active again. In this case, unplugging and replugging will usually get things reconnected. If this does not work, try restarting your wireless router while the system is off then power it back on once the router has rebooted.

Do VeriLock sensors detect glass breakage?

VeriLock sensors are only designed to detect the open/closed and locked/unlocked state of windows and doors. Glass breakage detection is available from the security system dealer and can be integrated into the complete security system independent of VeriLock sensors.

How do VeriLock Security Sensors differ from Wireless Open/Closed Sensors?

VeriLock sensors are only designed to detect the open/closed and locked/unlocked state of windows and doors. Glass breakage detection is available from the security system dealer and can be integrated into the complete security system independent of VeriLock sensors.

Who can help with VeriLock Security Sensors, Wireless Open/Closed Sensors and the Andersen Translator for customer questions?

Please call Andersen Customer Service: # 855-337-8806

Installation Video's


Take some time and review the installation video's below, this will ensure a quick and seamless install of the new Andersen Connect Open/Close Sensors.