Frequently Asked Questions

Some of our most frequently asked questions are listed here for your convenience.

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  1. What forms of payment do you accept?
  2. Where do you ship?
  3. Do you carry Andersen Window conversion kits?
  4. Will my credit card transaction and identity be secure?
  5. How do I know which double hung sash balance is right for my window?
  6. What does the Andersen window warranty cover?
  7. Do you offer pricing discounts for window repair or glass companies?
  8. Do you cover Andersen warranty parts request?
  9. Do you carry parts for Andersen storm doors?
  10. What window manufacturers do you carry parts for?

  1. What forms of payment do you accept?

    We accept all major credit card types and PayPal. Your credit card will be charged at the time you place your order.
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  2. Where do you ship?

    WindowParts.com can ship to residential and commerical addresses, PO Boxes, APO and FPO military addresses in the United States. However, we do not ship to U.S. territories or any other countries at this time. 
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  3. Do you carry Andersen Window conversion kits?

    Yes.  We can help you find the conversion kit that will allow you to update your old double-hung window to a virtually new window.  Visit our Conversion Kit Page by clicking here. [top]

  4. Will my credit card transaction and identity be secure?

    Absolutley. Our website and online transactions are secured by GeoTrust, one of the world's largest digital certificate providers. GeoTrust's Identity Verification Services ensures the identity of business entities and/or individuals in online transactions. VeriSign, is the dominant certificate authority on the Internet and is the parent company of GeoTrust.
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  5. How do I know which double hung sash balance is right for my window?

    Well here at WindowParts.com we take all the guess work out of ordering your part. We have created a page specifically for those in need of replacement sash balances. On this page you will find a grid with all the different size available, simply located your window click on the picture and it will take you to the correct sash balance.Simply click "SASH BALANCE FINDER".
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  6. What does the Andersen window warranty cover?

    Andersen window & doors are covered by the exclusive Owner-to-OwnerŽ limited warranty. It covers- 20 years on glass and 10 years on non-glass parts. This warrantly is completely transferable from each owner to the next. For more detailed warranty information, please see Andersen Warranty Information. [top]

  7. Do you offer pricing discounts for window repair or glass companies?

    Yes.  We offer added discounts for companies that purchase "bulk" parts or spend over $3,000 annually in window parts.  Contact our customer service team to see what discount you can qualify for!  They can be reached at help@windowparts.com or 800-368-9556.

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  8. Do you cover Andersen warranty parts request?

    No we do not.  If you have parts that are still covered under the Andersen Warranty, you have to contact them directly at 888-888-7020. [top]

  9. Do you carry parts for Andersen storm doors?

    No we do not.  For help with Andersen Storm Door Parts, call their Solution Center Hotline at (800) 933-3626.  Please have your serial number ready for prompt assistance. 
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  10. What window manufacturers do you carry parts for?

    Currently, we only have parts for Andersen windows & patio doors.  However, we will be adding additional window manufacturer parts in the near future. [top]