Terms Of Use
Welcome to windowparts.com. Windowparts.com provides their services to you subject to the following conditions. If you visit or shop at windowparts.com, you accept these conditions. Please read carefully.
License
Windowparts.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of windowparts.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of windowparts.com so long as the link does not portray windowparts.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any windowparts.com logo or other proprietary graphic or trademark as part of the link without express written permission.
Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use windowparts.com only with involvement of a parent or guardian. Windowparts.com reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders is their sole discretion.
Electronic Communications
When you visit windowparts.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Reviews, Comments, Communications, and Other Content
Visitors may post reviews, comments, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, or invasive of privacy and does not consist of or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Windowparts.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant windowparts.com a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant windowparts.com the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity. Windowparts.com has the right but not the obligation to monitor and edit or remove any activity or content. Windowparts.com takes no responsibility and assumes no liability for any content posted by you or any third party.
Risk of Loss
All items purchased from windowparts.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Product Descriptions
Windowparts.com attempts to be as accurate as possible. However, windowparts.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by windowparts.com itself is not as described, your sole remedy is to return it in unused condition.
Return Policy
Returning a Defective Product under the Manufacturer's Warranty
Warranties provided by a product's manufacturer will be the responsibility of the manufacturer. Windowparts.com disclaims all other warranties, including any implied warranty of merchantability or fitness for a particular purpose. In addition, windowparts.com will not be responsible for consequential damages. Please call windowparts.com at 800-368-9556 to discuss the return procedure for your particular item. The item may need to be returned directly to the manufacturer. If so, the manufacturer's Customer Service Department will assist you with their return procedure and warranty program.
Returning a Product Damaged in Shipping
Occasionally a product will get damaged in shipping. If this has happened to your order, please contact windowparts.com at 800-368-9556. We will assist you in filing the claim with the shipper who shipped your order. To expedite the process, please keep the item in its original packaging.
Returning a Product for Other Reasons (ordered wrong or no longer need)
All returns will incur a 20% restocking fee unless otherwise noted. All returns must be authorized by windowparts.com. The product must be in perfect working order, unused, still in its original condition & packaging, and returned within 30 days of receipt. If your product was Special Order or Custom Manufactured, please see Special Order and Custom Manufactured Items below. In order to process your return rapidly and correctly, please follow the steps below:
A. Log into your account, click on Order History, click on View Details, and click the Return Items button to request a Return Merchandise Authorization Number (RMA#)
B. When returning your item; include a copy of your invoice with the RMA# written on it.
C. Also, write the RMA# on the outside of the shipping box.
D. Return the product to us insured via a carrier of your choice. Insuring your return package protects you as we can't be responsible for returns we don't receive.
E. You are responsible for the shipping costs to return the item.
All returns should be sent to:
Windowparts.com
9284 Lapeer Rd
Davison, MI. 48423
When we receive your return, we will credit you by the same payment method that was used to make the purchase. You will be credited the price of the product less shipping costs and the restocking fee.
Special Orders and Custom Manufactured Items
All items on our website that do not say "Stock Item" are special orders. These items are non-returnable and non-cancelable once manufacturing has begun or the order has been placed. You may be required to sign our Special Order Form before orders can be placed for these items. A deposit may be required as well.
Shipping Policies and Disclaimers
Shipping Disclaimer
Windowparts.com only accepts orders and ship with the USA.
Please allow for carrier transit time after order has shipped out and keep in mind that no delivery dates can be guaranteed.
Orders will ship out by either Fed-ex, UPS, or USPS at our discretion even though Fed-ex is selected.
A few items need to be shipped by Freight Truck and, if so, you will be contacted with a new shipping cost estimate prior to order acceptance.
Occasionally, orders can not ship by the shipping method selected at the time the order was placed. If this situation occurs you will be contacted & provided with a new shipping rate for the alternate shipping method. With your approval the order will ship by the alternate shipping method. You will then be credited or debited, whichever applies, the difference in the shipping charge.
Product Availability Disclaimer
Windowparts.com only accepts orders and ship with the USA.
Occasionally, items ordered will no longer be available. If this situation arises you will be notified and credited all applicable charges associated with the unavailable item.
Freight Truck Delivery Policy
If you are receiving your order by Freight Truck, please follow these important delivery acceptance procedures below. The Customer will be liable for any damage if the instructions below are not followed. Also, please make sure whoever will take delivery of your items is aware of this policy.
1) When your shipment arrives, the driver will ask you to sign the freight bill. Do NOT sign until you complete steps 2 & 3 below!
2) Examine the cartons closely for any signs of damage. Obvious external damage may be an indication of concealed damage to the carton's contents. It is highly recommended to open cartons and check for internal damage. (If the driver refuses to wait for your inspection, have the driver note this on the freight bill).
3) If damage is found, it is best and easiest to refuse any damaged product and have the driver take it back with them. Please have the driver note any damage on your copy of the freight bill. At this point you may sign the freight bill.
4) If damage was found and the product wasn't refused, follow the steps in this section as well:
a) Call the freight carrier's terminal to report the damage. Request a damage claim form and an inspection.
b) Call windowparts.com at 800-368-9556 and request the cost to replace the damaged item(s). Windowparts.com's confirmation of these costs will serve as the basis for your damage claim with the freight carrier.
c) Windowparts.com will assist you in filing your claim.
5) Please call us at 800-368-9556 to advise us of the damage and to reorder any damaged product.
