Shipping policy

Please Review for your consideration
WindowParts.com only accepts orders from and ships within the USA and Canada.

Orders only ship on Business days which are Monday - Friday; excluding Holidays.

Shipping to Alaska, Hawaii, and Canada has additional charges. Air shipments will stop being processed at 9 A.M. If air shipment is placed after 9 A.M. your order will ship out the next business day.

Stock and Special Order time to ship
Stock Items ship within 1 Business Day of purchase date unless the item is out-of-stock or back-ordered. These items will ship with USPS, FedEx, or UPS at our discretion. Stock items currently out-of-stock or back-ordered will be shipped from the manufacturer when available or when new stock arrives.

Special Order items usually ship within the time frame listed on each specific item page and CANNOT be shipped to PO Boxes. These items are not stocked by us and are often made per order, we cannot control the manufacturing or shipping time for these items.

Shipping Cost and Time - Contiguous 48 States
  • Orders over $75 ship for free when Free Shipping is selected at checkout
  • $7.99 Standard and Free Shipping can take up to 3-7 Business Days in transit once shipped.
  • $11.99 Ground can take up to 3-5 Business days in transit once shipped.
  • $19.99 2 Day takes 2 business days in transit once shipped.
  • $39.99 Overnight takes 1 business day in transit once shipped.


Shipping Disclaimer: Saturday Deliveries cannot be guaranteed as these services are not available in all areas.

Special order items are shipped by the manufacturer, these items cannot be expedited due to lead times from the manufacturer.

Special Order items ship with UPS, UPS Mail Innovations, and various Freight Carriers depending on the size of the order.

Shipping Cost and Time - Alaska, Hawaii, and International
  • WindowParts.com is no longer able to ship any item marked "Non-Stock" on the website to Alaska or Hawaii.
  • Orders over $75 ship for free when Free Shipping is selected at checkout.
  • $12.99 Standard or Free Shipping to Alaska and Hawaii can take up to 3-7 Business Days in transit.
  • Alaska and Hawaii Expedited Shipping refer to 2 Day and Overnight Above.
  • International shipping to Canada is done with USPS Priority International for $34.99, Free Shipping over $75.

Shipping Disclaimer: Shipping times to Canada cannot be guaranteed due to customs.


Disclaimer for Unavailable Services
Occasionally, orders can not ship by the shipping method selected at the time the order was placed. If this situation occurs you will be contacted & provided with a new shipping rate for the alternate shipping method. With your approval, the order will ship by the alternate shipping method. You will then be credited or debited, whichever applies, the difference in the shipping charge. Once an item has shipped we have no control of shipping time.

Lost, Damaged, or Non-Delivered Products
For lost, damaged, or non-delivered products; We will open shipping claims when needed and have replacement products shipped out. Windowparts.com is not responsible for labor or other costs related to the removal and disposal of a defective or damaged product.


For Damaged Goods please Visit here: Damaged Items Instructions
For Lost or Non-Delivered shipments please contact us here: Contact Us