We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. All returns will incur a 15% restocking fee. Return shipping is the responsibility of the customer.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags/box, and in its original packaging. You’ll also need the receipt or proof of purchase.
Getting a return started
Please visit the My Account section to start a return:
My Account
You may also contact us at help@windowparts.com for help with a return.
If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at help@windowparts.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, we do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
