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Special Orders and Custom Manufactured Items

All items on our website that do not say "Stock Item" are special orders. These special order items are not stocked in our warehouse, custom ordered and shipped directly from the manufacture. These items are non cancelable once manufacturing has begun or when the order with the manufacturer has been placed.

All special order returns will incur a 20% restocking fee and return shipping is the customers responsibility.

You may be required to sign our Special Order Form before orders can be placed for these items. A deposit may be required as well.

Returning a Defective Product under the Manufacturer's Warranty

Warranties provided by a product's manufacturer will be the responsibility of the manufacturer. WindowParts.com disclaims all other warranties, including any implied warranty of merchantability or fitness for a particular purpose. In addition, WindowParts.com will not be responsible for consequential damages. Please call WindowParts.com at 800-368-9556 to discuss the return procedure for your particular item. The item may need to be returned directly to the manufacturer. If so, the manufacturer's Customer Service Department will assist you with their return procedure and warranty program.

Returning a Product Damaged in Shipping

Occasionally a product will get damaged in shipping. If this has happened to your order complete this form or please contact WindowParts.com at 800-368-9556. We will assist you in filing the claim with the shipper who shipped your order. To expedite the process, please keep the item in its original packaging.

Returning a Product for Other Reasons (Stock Items - Ordered incorrectly or no longer needed)

All stock items returns will incur a 10% restocking fee and all special order returns will incur a 20% restocking fee and shipment back is responsibility of the customer (unless otherwise noted.)

All returns must be authorized by WindowParts.com prior to returning the part.

Please complete the form below to start your return.

The product must be in perfect working order, unused, still in its original condition and packaging, and returned within 90 days of receipt. If your product was Special Order or Custom Manufactured, please see Special Order and Custom Manufactured items below.

When we receive your return, we will credit you by the same payment method that was used to make the purchase. You will be credited the price of the product less shipping costs and the restocking fee.